Return Policy

At Briti Scientific, we are committed to providing high-quality reference standards and reagents. To ensure customer satisfaction, we have outlined the following return policy:

1. Eligibility for Returns

• Returns will only be considered under the following circumstances:
  • The product was damaged during shipping.
  • The incorrect product was supplied due to an error by Briti Scientific.

2. Conditions for Returns

• • Authorization Required: Customers must contact Briti Scientific customer service within 7 days of receipt of the product to request return authorization. Returns sent without prior approval will not be accepted.
  • Original Packaging: Products must be returned in their original packaging and in a condition suitable for resale (if applicable).
  • Documentation: Customers must include proof of purchase and a detailed description of the issue (e.g., damage, defect, or non-compliance).

3. Non-Returnable Items

• The following items are not eligible for return:
  • Products that have been opened, used, or tampered with.
  • Products stored or handled improperly after delivery, resulting in damage or degradation.
  • Custom formulations or special-order products that were manufactured to customer specifications.

4. Process for Returning Products

• • Contact Briti Scientific via email or phone to obtain a Return Authorization Number (RAN).
  • Ship the product securely to the return address provided, ensuring all necessary documentation (e.g., RAN, proof of purchase) is included.
  • Once the returned product is received and inspected, Briti Scientific will process the refund, replacement, or credit based on the situation.

5. Restocking Fee

• • A restocking fee of up to 20% may apply for products returned due to customer error (e.g., ordering the wrong product). This fee will be deducted from the refund amount.

6. Refunds and Replacements

• • Refunds: Approved refunds will be processed to the original payment method within 10–15 business days.
  • Replacements: If a replacement is issued, it will be shipped promptly once the returned product is received and inspected.

7. Shipping Costs

• • Customer-Initiated Returns: The customer is responsible for shipping costs unless otherwise agreed.